Job Title: Coordinator, Global Supply Chain Operations

Department: Global Supply Chain and Logistics

Status: Regular Full-Time, Non-Exempt 

Location: Nashville, Tennessee Gideons International Headquarters

Purpose and Scope

The Coordinator, Global Supply Chain Operations will support the operational needs of the department by coordinating Scripture orders and logistics for international countries, coordinating regular communication with members and vendors, and maintaining systems and reports. This role is the primary point of contact for international Scripture orders, ensuring that orders are received, prepared, processed, shipped, and delivered according to schedule. This role requires agility in execution while considering a wide variety of parallel projects at various stages of completion. This role also facilitates ongoing process improvement and optimization initiatives. The coordinator will possess strong communication, solid interpersonal skills, a collaborative nature, and a highly organized approach. The coordinator will also apply technical expertise, attention to detail, high integrity, and cultural agility in support of the needs of the organization. 

Essential Job Functions

• Assist Operations Manager in administering, processing, verifying, prioritizing, placing, fulfilling, and invoicing of international countries’ Scripture orders and warehouse transfers

• Initiate sales orders and other related inventory transactions in NetSuite

• Coordinate inter-camp Scripture transfer requests

• Initiate and communicate transfer requests between regional warehousing hubs

• Maintain and update shipping information databases

• Maintain and update order/shipment history databases

• Prepare and analyze reports related to Scripture orders

• Maintain contact with vendors regarding the status of Scripture shipments and purchase orders

• Support international members with communication and documentation regarding pending Scripture shipments, questions, and exceptions

• Prepare and submit documentation related to pre-shipment requirements, invoices, and accounts payable

• Collaborate with the Inventory Analyst, International Countries Division, and National Associations Division as needed related to Scripture orders, goals, and projections

• Collaborate with the Inventory Analyst to provide visibility of orders, trends, projections, and available inventory

• Analyze current practices to determine efficiency and recommend improvements

• Assist in primary duties in the absence of Operations Manager, Global Supply Chain & Logistics (GSC&L)

• Assist Manager, Supply Chain Operations and Services to compile, monitor, and report Key Performance Indicators (KPIs)

• Assist Manager, Supply Chain Operations and Services in tracking International Country Scripture inventory and evaluating storage and delivery solutions

• Assist International Headquarters with clarity, communication, and strategy related to sensitive countries

Other Essential Functions

• Assist in the development and updates of standard operating procedures for GSC&L

• Manage outgoing correspondence – email, post, phone, etc.

• Manage the organization, storage, and retrieval of data/information in conjunction with the Information Technology team

• Respond to phone calls and email requests for Scriptures and other inquiries according to policy 

• Participate in departmental team meetings

• Participate in daily morning staff devotions; on a rotating basis serve by praying and reading Scripture in support of devotion leader.

• Other duties as assigned

Working Relationships

Reports To: Manager, Supply Chain Operations and Services 

People Management Responsibility: None

Works Closely With: (Internally) Global Supply Chain and Logistics, International Countries Division and Headquarters staff. (Externally) key dignitaries – Gideon and non-Gideon, International Cabinet

Essential Knowledge, Skills, and Training & Development

NON-PHYSICAL

• Follow verbal and written instructions

• Ability to use PC and widely used software applications, including Microsoft Office applications and NetSuite

• Ability to learn new software applications as necessary

• Ability to provide analytical skills

• Ability to communicate effectively with internal and external stakeholders including International Countries Division team members, site team members, other departments, vendors, clients, etc.

PHYSICAL

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• While performing the duties of this job, the employee is required to stand, walk, sit, talk, and hear. Specific vision abilities required by the job include close vision.

Mission Critical Competencies 

SHARED VALUES

• Integrity

• Excellence

• Open Communication

• Stewardship

CORE COMPETENCIES 

• Actively learns, demonstrates, and fosters the organizations’ culture in all actions and words.  Takes personal initiative and is a positive example for others to emulate.

• Ability to understand the fundamental business drivers and communicate the state of business and provide recommendations to management.

• Proven ability to keep a big picture perspective while dealing with detailed information.

• Ability to distinguish priorities and make decisions in accordance with them

• Foster open communications and approachability

• Exhibit a positive and constructive attitude

• Demonstrate solid business acumen

• Proficient in Process Management

• Ability to make high quality decisions based on data

• Ability to solve problems

• Ability to deal with ambiguity

• Ability to maintain perspective in a dynamic environment 

• Ability to constructively challenge the status quo

Work Environment and Time Requirements

Climate-controlled office environment

8-hour workday

Hybrid work model 

Variations in work volume sometimes require extended working hours

Minimum Qualifications

Bachelor’s degree or equivalent experience

3-5 years of relevant experience 

PC experience, especially in Microsoft Office applications

Successful completion of a drug and background screen

Preferred Qualifications

Customer service/relations, ideally related to inventory management 

Experience with NetSuite preferred, but not required

This Job Description is for general purposes and guidelines only and should not be considered all-inclusive. Neither does the receipt of this job description constitute an employment contract. Furthermore, it should be known that this list of job requirements is subject to change without written notice.

[December 2024 – Coordinator, Supply Chain Operations]