Purpose and Scope

The Gideons International is a faith based, membership driven organization with a single objective of winning others to Christ. Our team serves alongside Christian brothers and sisters in a caring environment while assisting Gideons and Auxiliary in their mission. This position is primarily customer service, functioning as first impressions ambassadors on behalf of The Gideons International. This position provides real-time support for our members. You’ll work in a tight-knit department that strikes a balance of fun and professionalism while using communication and technical skills to provide a great member experience. In this fast-paced environment, you’ll have the opportunity to see God at work as you use your gifts and talents to serve others.

Essential Job Functions 

The ideal candidate has a heart to serve and care for others. Each interaction with a member enables us to help equip, engage, and empower them while they represent Christ on the front lines. You will be providing God-honoring, second mile service (Mt. 5:38-42) to members and non-members in the following ways:

Receive daily incoming calls in a warm, friendly manner while assisting the caller and/or routing them to the appropriate personnel/departments
Respond to electronic messages (tickets, emails) in a caring, timely, and attentive manner and/or directing them to the appropriate personnel/departments
Assist members by placing merchandise and Scripture orders
Maintain knowledge of the products and programs to efficiently serve the members
Assist members in general policy related questions found in The Gideons International Operations Manual
Assist in helping members navigate and use online member resources (websites, mobile apps), when applicable
Practice security compliance with credit card and ACH payments
Research membership information, as required
Respond to letters from non-members
Maintain membership records from multiple sources while updating member information in our database and/or ticketing system
Process membership dues payments
Process applications for membership
Be willing and able to pray with callers
Cross train for other job duties in Member Care
Other duties as assigned by the Manager or Team Lead
Participate in scheduled and unscheduled meetings

Other Essential Functions

Assist in preparation of letters – Correspondence declines, resignations, Life Members, Veterans
File related membership related paperwork
Assist in preparation for Membership Committee meetings
Conduct inventory of membership material
Foster relationships with members and vendors
Participate as a member of internal working groups or committees
Create and update standard operating procedures
Assist with training new/current team members
Fulfill hospitality schedule for inter-office, cabinet, and committee meetings
Offer analysis to determine and prioritize workflow improvements
To add overall value to the organization and self by taking on ever-increasing responsibility, skill sets, and spiritual growth
Participates in daily morning staff devotions; on a rotating basis serves by praying and reading Scripture in support of devotion leader

Working Relationships
Reports To:                                                     Team Lead Front Line – Member Care
People Management Responsibility:               None
Works Closely With:                                        Membership Engagement and Services Team, Stewardship, TGI Staff, Members, Vendors

Essential Knowledge, Skills, and Training & Development

Non-physical
Follow verbal and written instructions
Excellent writing, grammar, and communication skills, while being detail oriented
Ability to effectively communicate in writing and verbally
Proven ability to keep a big picture perspective, while dealing with very detailed information
Proven ability to demonstrate a knowledge and understanding of confidentiality
Ability to provide analytical and strong organizational skills
Ability to communicate effectively in writing and verbally with Membership, outside vendors, senior leaders, International Cabinet
Demonstrates the organizations’ culture in all behaviors and language
Takes personal initiative and is a positive example for others to emulate

Physical
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, walk, sit, talk, and hear. Specific abilities required by the job include extensive phone duties.

Technical Requirements

Ability to use PC and widely used software applications, especially Microsoft Office applications
Capable of logging phone call notes into a ticketing system while managing workload
Ability to learn new software applications as necessary 

Minimum Qualifications

High School diploma or equivalent (GED)
PC experience, especially in Microsoft Office applications
Successful completion of a background screen

Preferred Qualifications

2-year Associate Degree
2-5 years of office/administrative experience

This Job Description is for general purposes and guidelines only and should not be considered all-inclusive.  Neither does the receipt of this job description constitute an employment contract.  Furthermore, it should be known that this list of job requirements is subject to change without written notice.