Purpose and Scope

The Front Desk Receptionist is the “Ambassador of First Impressions” for The Gideons International and will deliver a welcoming experience for members and guests. Receptionist responsibilities include offering administrative support across the organization and coordination of front-desk activities. The successful Receptionist will strike a balance by combining communication skills with technical skills to build a successful, hospitable environment.

Essential Job Functions
Greet and direct visitors to the proper person or place
Give Heritage Center tours to members and guests
Provide hospitality to visiting groups including scheduling, preparation of meeting space, serving meals
Take inventory of supplies and restock as needed
Provide Outbound calls to non-member Scripture request venues
Make pastor reference calls for prospective applicants
Maintain office security by following procedures (visitor logbook, visitor name badges)
Receive and process USA non-member Scripture requests (Hotels, hospitals, nursing homes, doctors’ offices, shelters, clinics, etc.) Determine the appropriate camp responsible for the distribution area and generate the letters with request information
Maintain proper files for all USA Scripture requests, new believers, Heritage Center tours
Input data entry (membership application, etc.)
Receive and sign for special delivery letters, small deliveries, and services, as needed
Ensure reception area is tidy, presentable and welcoming
Participate in daily morning staff devotions; on a rotating basis serve by praying and reading Scripture in support of devotion leader.
Participates in daily morning staff devotions; on a rotating basis serves by praying and reading Scripture in support of devotion leader
Perform other duties as assigned

Working Relationships
Reports To:                             Director, Auxiliary Operations                                        
People Management Responsibility:               None
Works Closely With:    (Internal) Auxiliary Operations, Building Services, Headquarter Staff
(External) Non-Members, members and other headquarter guests

Essential Knowledge, Skills, and Training & Development

Non-physical
Follow verbal and written instructions
Ability to use PC and widely used software applications, especially Microsoft Office applications
Experience answering multi-line phone systems
Ability to learn new software applications as necessary
Ability to provide analytical skills
Ability to communicate effectively with staff, guests, Gideons and non-Gideons

Physical
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, walk, sit, talk, and hear. Specific vision abilities required by the job include close vision.

Minimum Qualifications

Associate degree or equivalent experience
3-5 years of administrative/receptionist experience
PC experience, especially in Microsoft Office applications
Successful completion of a drug and background screen

This Job Description is for general purposes and guidelines only and should not be considered all-inclusive.  Neither does the receipt of this job description constitute an employment contract.  Furthermore, it should be known that this list of job requirements is subject to change without written notice.